Privacy Notice
Your privacy is important to me. This Privacy Notice explains how your personal information is collected, used, stored, and shared when you engage with my lactation and infant feeding services.
I am committed to handling your data responsibly, transparently, and in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR).
Who I Am
I am a lactation consultant providing antenatal and postnatal infant feeding support.
I am the data controller for the personal information you provide.
If you have any questions about this notice or how your data is handled, you can contact me directly using the details on this website.
What Information I Collect
I may collect and store the following information where relevant to your care:
Your name, contact details, and preferred method of communication
Pregnancy, birth, and feeding history
Relevant maternal and infant medical information
Consultation notes and care plans
Consent forms and correspondence
Photographs or videos taken for clinical purposes (only with your explicit consent)
I only collect information that is necessary to provide safe, appropriate, and individualised lactation support.
How Your Information Is Collected
Your information may be collected:
Through online forms and bookings on my website via Squarespace
Through email communication via Google Workspace
During consultations (in person or online)
Via handwritten notes taken during appointments
Both Squarespace and Google Workspace are trusted third parties and are used to collect, store and manage information securely. Neither party use the data collected for their own purposes. These providers act as data processors on my behalf and are only permitted to process your data according to my instructions and in line with data protection law.
How Your Information Is Used
Your information is used to:
Provide lactation and infant feeding support
Maintain accurate clinical records
Communicate with you about appointments and follow-up care
Support continuity and safety of care
Your data will never be used for marketing purposes without your explicit consent.
I process your personal information because it is necessary for the provision of healthcare and lactation support and this is processed under a duty of confidentuality.
Sharing Your Information
Your information will be kept confidential.
Information will only be shared with other healthcare professionals where necessary and with your prior consent, for example with:
Your midwife
Health visitor
GP
Paediatric services
The only exception to this is where I am legally required to share information, such as for safeguarding concerns.
How Your Information Is Stored
Your records are stored securely:
Electronically via Squarespace and Google Workspace, and stored within Google Drive
In secure handwritten notes (where applicable)
Appropriate technical and organisational measures are in place to protect your data from unauthorised access, loss, or misuse.
How Long Your Information Is Kept
In line with professional standards for health records, your records will be retained for 20 years after your last contact with the service.
After this period, records will be securely deleted or destroyed.
Your Rights Under GDPR
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate or incomplete information
Request erasure of your data where appropriate
Restrict processing of your data in certain circumstances
Object to how your data is used
Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact me directly.
Making a Complaint
If you have concerns about how your information is handled, I encourage you to contact me first so I can try to resolve the issue.
Changes to This Privacy Notice
This Privacy Notice may be updated from time to time to reflect changes in legal requirements or how services are provided.
The most current version will always be available on this website.